Digital Assistant Chatbot
An employee-facing digital assistant chatbot (DAC) is a strategic way to bring digital transformation to your work teams like customer contact units, whose daily tasks require them to fetch and use data from various systems on the go.
We offer professional services to clients by crafting and deploying DACs that automate interactions and data fetch requests, allowing you to reduce service costs while your employees deliver a sublime customer service experience.
Benefits of having a Digital Assistant Chatbot for your Employees
- Centralized place to fetch data from multiple systems and platforms
- Reduces your employees' turnaround time for work
- Greatly improves staff productivity and efficiency
- Guarantees data security and retrieval
- Eliminates the tedious time-consuming efforts to log in and out of multiple systems
- Reduced customer wait time leads to improved customer satisfaction
- Allows your team to work from anywhere and at anytime
- Allows you to save on operational costs
Digital Assistant Chatbot on MS Teams
Powered by various Microsoft technologies and deployed on MS Teams, this employee-facing Digital Assistant Chatbot solution enables Contact Center (or Customer Service) agents to seamlessly obtain information from several data sources while attending to customers’ requests.