In this era of digital transformation, organisations have finally come to understand that it is a SMART MOVE to employ digital transformation tools that will either put them ahead, or at least make them stay competitive. Not only are Digital Assistants (chatbots) regarded as major tools for digital transformation; they’re also fast becoming an “essential”.
Powered by various Microsoft technologies and deployed on MS Teams, this employee-facing Digital Assistant Chatbot solution enables Contact Center (or Customer Service) agents to seamlessly obtain information from several data sources while attending to customers’ requests.