Enabling Digital Transformation for Nigeria's Premier Merchant Bank

Based on the two processes we automated, we save 20 million Naira monthly. We have been mandated to automate all the bank’s processes. When done, we will be saving over a billion Naira yearly.

Executive Director Operations and Information Technology

Background

Client Overview

FSDH Merchant bank is Nigeria’s premier merchant bank with a rich history spanning over three decades. The bank is a subsidiary of FSDH Holding Company. which also has an Asset Management business, Capital business, and a new business incubating our technology Vested.

Project Overview

FSDH Merchant Bank, in pursuit of its digital transformation strategy, recognized that a solid foundation was critical to their transformation journey and wanted a robust BPM infrastructure. To ensure program success, they sought a reputable BPM solutions provider.

Having read the book on Business Process Automation authored by our co-founder, the Executive Director for Operations and IT contacted us expressing the desire to work with a team like ours.

industry
Financial Services
SERVICES
Implementation
Technologies
Business Process Automation, Training
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    Our Approach

    We proposed ProcessMaker BPA as the central platform for automating their business processes. Following a thorough stakeholder review involving business leaders, we pinpointed two pivotal processes – Corporate Deposit and LC Establishment – to spearhead the digital transformation initiative.

    To achieve comprehensive automation, we collaborated with the bank to establish seamless integrations between the ProcessMaker platform and their core banking application, Oracle Flexcube, enabling efficient straight-through processing.

    Our engagement extended to conducting training sessions for business users on process utilization, while also imparting essential knowledge to the application development team to support the platform.

    Value Delivered

    • Deployed two mission-critical business processes into production in under 2 months.

    • Cost savings of over $50,000 USD monthly from the automated business processes.

    • In-house capacity to design, build and support business processes through training of the bank’s application development team.

    • Reduction of the processing time for the Corporate Deposit Process from 2 weeks to 48 hours, significantly freeing up employee’s time.

    • A solid foundation to drive the bank’s digital transformation through process automation.
    2

    Processes Automated

    $50k

    Cost Savings

    500%

    Reduction in Processing Time

    3

    Automation Developers Trained

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